joia 9's Privacy Policy
Here we describe in detail the policy we follow when collecting, using, and protecting your personal information.
Table of Contents
Introduction and Scope
Welcome to the joia 9 platform. This Privacy Policy ("Policy") explains what information we collect when you use joia 9's website, mobile app, or any other service, how that information is processed, and what measures we take to protect your data.
This Policy applies to all joia 9 users — from registered members to visitors who are simply browsing. Continuing to use our services means you have read and agreed to the terms of this Policy.
The general rules for using our services are described in detail on the Terms and Conditions page, which covers account management, bonus use, and liability.
This Policy has been prepared in accordance with applicable data protection laws and regulations in Bangladesh.
Data Collection
joia 9 collects user information in several ways. Below is a breakdown of what is collected by category:
2.1 Information You Provide Directly
We collect information you provide yourself when registering an account. This includes:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- National ID or passport number (when identity verification is required)
- Financial transaction details, such as bKash, Nagad, Rocket, Upay, or bank account information
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser name and version
- Time of access and session duration
- Which pages you visited and which games you played
- Betting activity logs and transaction history
2.3 Information Collected from Third Parties
In some cases, information may be received from payment processors or identity verification services. These third parties operate under their own privacy policies.
Purpose of Data Use
joia 9 uses collected information only for lawful and specific purposes. The reasons we use your information include:
- To create, verify, and manage accounts
- To process deposits, withdrawals, and other financial transactions
- To deliver game services smoothly
- To manage bonuses, cashback, and VIP benefits
- To prevent fraud, money laundering, and illegal activity
- To provide customer service and support
- To run analytics for improving the user experience
- To comply with applicable laws and regulations
We do not send marketing or promotional communications without your consent. You may request to stop receiving such communications at any time.
Data Disclosure and Transfer
joia 9 does not sell your personal information to any third party. However, information may be shared in specific circumstances:
4.1 Service Provider Partners
We work with trusted technology and payment partners to operate the platform. These partners are given access only to the information necessary to perform their services, and they are bound to keep that information confidential in accordance with our guidelines.
4.2 Legal Obligations
Information may be disclosed pursuant to a court order, a lawful request from a government authority, or a legal requirement. In such cases, we disclose only the minimum information necessary.
4.3 Fraud and Security
Information may be shared with relevant bodies for fraud detection, anti-money laundering verification, or other security purposes.
Under no circumstances do we transfer your information to advertisers or data brokers.
Cookies and Tracking
joia 9 uses cookies and similar technologies to improve platform functionality and the user experience.
5.1 Essential Cookies
These cookies are necessary for the core operation of the website — for example, maintaining login sessions, storing security tokens, and remembering language or other preferences.
5.2 Analytics Cookies
These cookies help us understand how users interact with the platform so we can improve our services. They do not store personally identifiable data.
5.3 Cookie Controls
You can block or delete cookies through your browser settings. Please note that disabling essential cookies may affect some core functions of the website.
Data Retention and Security
Keeping your information secure is a priority for joia 9. We apply industry-standard security measures:
- Data transfers are secured through SSL (Secure Socket Layer) encryption
- Passwords are stored using strong hashing algorithms
- Sensitive financial data is held in encrypted databases
- Firewalls and security monitoring systems are in place to prevent unauthorised access to servers
- Staff access to data is limited to what is required for their role
6.1 Retention Period
Information is retained for as long as an account is active and as long as necessary to provide services. Even after an account is closed, certain records may be kept for a defined period to meet legal obligations.
6.2 Response to a Data Breach
If a security breach occurs and it affects your information, joia 9 will notify you in a timely manner in accordance with applicable law.
Your Rights
You have the following rights regarding your personal information:
7.1 Right to Access
You may request to know what information we hold about you. We will provide that information within a reasonable time.
7.2 Right to Rectification
You have the right to request correction of any inaccurate information. Some details can be changed directly in your account settings; otherwise, please contact our support team.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some data may need to be retained to fulfil legal obligations or to resolve ongoing disputes.
7.4 Right to Object to Processing
You have the right to object to your information being used for marketing purposes. You may opt out of any such communications at any time.
To exercise these rights, send an email to the contact address listed below.
Protection of Children and Minors
joia 9's services are exclusively for adults aged 21 and above. We do not knowingly collect any information from minors.
Age is verified at the time of account registration. If evidence comes to our attention that a person has opened an account using a false age, that account will be closed immediately and the associated information will be deleted.
For more information on responsible gaming, our age verification process, and our support measures for preventing problem gambling, please visit our Responsible Gaming page.
Policy on External Links
Our platform may occasionally contain links to third-party websites or payment gateways. joia 9 is not responsible for the privacy policies of those external sites. We recommend reading the privacy policy of any third-party website before visiting it.
When transacting via payment methods such as bKash, Nagad, Rocket, and Upay, the privacy policies of those respective providers also apply.
Policy Changes
joia 9 may update this Privacy Policy from time to time. If significant changes are made, we will post a notice on the website and registered users may be informed by email or SMS.
Continuing to use the platform after changes have been made means you have accepted the updated Policy. We therefore recommend visiting this page regularly.
For answers to general questions about our platform and services, visit the FAQ page — it brings together frequently asked questions on payments, bonuses, and accounts in one place.
Contact Us
If you have any questions or comments about this Privacy Policy, or any requests regarding your information, please get in touch:
- Email: [email protected]
- Live Chat: directly through the chat widget on the website (available 24/7)
Our customer support team is available in both Bengali and English, 7 days a week, 24 hours a day. For data protection requests, writing to us by email with full details is the most effective approach.